Payment and Refund PolicyThis Policy was last updated on August 08, 2022.
- Payment method
Our primary payment method is payment by credit/debit card unless otherwise stated on the payment page. Payments for the coins and subscriptions on the Site are charged in US dollars unless you see another currency sign on the payment page. Your bank converts your local currency to US dollars upon payment and may take the commission for this conversion or some extra fees for the transaction.
- Purchasing Coins
- Cancellation of Subscription
Unsubscribing means that auto-renewal will be disabled, but you will still have access to all subscription features for the time remaining until the end of the current period. If you have subscribed to our Site, you can unsubscribe by contacting support at least 24 hours before the end of the current subscription period.
- Refund rules
Generally, any fees you have paid for Products on the Site are non-refundable unless otherwise stated
in this Policy, or it is required to provide you with a refund under mandatory provisions of the
laws in your jurisdiction.
Unspent Coins. We may, at our discretion, refund the value of unspent (unused) Coins for which you have previously paid if (i) you have mistakenly purchased Coins without any intention to do so. However, you are not entitled to the Voluntary Refund if your mistake has nothing to do with the Product (e.g., intended overcharge); or (ii) your account is blocked/terminated (usually upon your request). Please note that you may request the refund of unspent credits not more than 5 (five) times. For the avoidance of doubt, bonus Coins provided to you for free are non-refundable in any event.
Spent Coins We may, at our discretion, refund the Coins that you have spent into your Member balance or return their monetary value to you for any of the following reasons:
- Fraud, identity theft, unauthorized payments: your credit card was stolen or hacked, and your Coins were bought and spent through your stolen card or hacked e-purse;
Please note that providing a refund to you does not oblige us to provide you with any other refunds that are not grounded in due manner. We consider each refund request separately and decide upon granting refunds strictly according to this Policy.
- Refund Procedure
If you would like a refund, please contact us at [email protected].
You may submit a request for a Voluntary Refund within 120 calendar days after your payment has been made if the payment is made with a credit/debit card. We reserve the right to decline the Voluntary Refund request if submitted later than within the terms provided above.
Please accompany every refund request with supporting evidence of the existing grounds for a refund. With your proof, we will be able to verify your request and also improve our service. We reserve the right to request any additional information from you to process your request properly. We need a minimum of 48 hours to carefully review your request and contact you for clarification or resolution, if necessary. Please note that if any investigation has been started upon your complaint submitted along with a refund request, no refund shall be provided until the investigation is completed. We reserve the right to provide you with a partial refund, at our discretion, in particular, but not limited to cases in which your refund request is grounded only partially, or we have evidence that contradicts information provided in your refund request.
We also reserve the right to reject your refund request without any compensation and without the right to appeal if, for any reason, you do not reply to communications sent by us requesting additional information within seven calendar days of our communication.
To avoid any doubts, providing a refund hereunder shall not amount to an admission of any kind of violation and serve as evidence of any alleged unlawful action or omission of ours.
- Disputed Payments (Chargebacks)
Please note that a chargeback is NOT a refund. To avoid making a chargeback, even unintentionally, we recommend our customers to always contact our Support team before contacting their bank in any possible situation.